Cancellation Policy

Consistency and reliability are essential to creating change. To honor both your time and mine, I kindly request a minimum of 48 hours advance notice if you need to cancel or reschedule an appointment. Appointments cancelled with less than 48 hours’ notice are charged the full session fee.

As a courtesy, I may offer to waive the fee if a makeup session can be scheduled and attended within the same calendar week. This option is not guaranteed as it is dependent upon availability.

This policy allows me to provide high-quality, uninterrupted service to all clients, and supports the integrity of the therapeutic or coaching process.

Payment Policies

Manning Psychological Wellness is an out-of-network provider. Being out-of-network means not being contracted with any insurance companies. Therefore, full payment is required at the time of service. You may be entitled to reimbursement, however, if your insurance provides out-of-network reimbursement for mental health services. Many insurance plans reimburse 50% or more of therapy costs if you have out-of-network benefits. I can provide a Superbill so you can seek potential reimbursement for therapy services. Submitting a Superbill does not guarantee reimbursement. Your insurance provider determines eligibility based on your plan’s benefits. Please note, coaching services are not covered by insurance, as this is not considered medical treatment.

Your statement for reimbursement will come through your Simple Practice Patient Portal at the end of each month after sessions are paid in full. Please notify us if you would prefer to receive your superbill earlier.

Sessions are a standard 45-minute individual therapy appointment. Coaching services are 60 minutes in duration.

Payment is processed through our portal and we accept credit cards, Zelle payment or HSA (Health Savings Account) or FSA (Flexible Spending Account) cards. HSA/FSA funds can be used only for therapy sessions. Payment for therapy or a coaching session is due in full at the time of service. If seeking reimbursement for therapy, it will come directly from your insurance provider.

Manning Psychological Wellness requires that you keep a current, active credit card on file to cover the costs of each session. Your credit card will be charged after the appointment.

Please check that you have out-of-network coverage before you start therapy.